Maximize your Service Cloud investment with our certified consultants
We are a Salesforce Summit Partner, a 3X Partner of the Year Award Winner, and an AppExchange Managed Services Expert trusted by businesses of all sizes for our innovative, cost-effective, and rapid multi-cloud implementations. Backed by a team of Salesforce certified Service Cloud consultants, Ranosys helps enterprises implement, scale, and optimize Service Cloud to maximize ROI, deliver personalized support experiences, and boost agent productivity.
With expertise across all Salesforce Service Cloud features and products, we tailor solutions that meet the diverse needs of our clients. We also excel at building a unified Customer 360 ecosystem by seamlessly integrating Service Cloud with Sales Cloud, Commerce Cloud, Marketing Cloud, other clouds, as well as external systems.
Drive higher returns from Salesforce Service Cloud with Ranosys.
Full-cycle Salesforce Service Cloud services
Service Cloud Consulting
Our Salesforce certified Service Cloud consultants specialize in Service Cloud implementation, multi-cloud integrations, and proactive managed services. We also assist enterprises with industry-specific customizations to ensure maximum business value.
Service Cloud Implementation
With deep expertise in all Salesforce Service Cloud products, we help enterprises choose and implement the right solutions tailored for their needs. For existing users, we provide industry-specific customizations to ensure maximum returns on their Salesforce investment.
Service Cloud Integration
As a Salesforce Consulting Partner with multi-cloud expertise, we are experts in integrating Service Cloud with Commerce, Sales, Marketing and other Salesforce clouds, as well as external systems, to enhance productivity, CX, and operational efficiency.
Managed Services
As a Salesforce Managed Services Expert, we can help you make the most of your Salesforce investment. We provide continuous support and optimization across all Service Cloud products and integrated clouds/business systems to ensure peak performance and long-term success.
Service Cloud Customization
Ranosys leads in building a customer service solution that maximize ROI and drive business growth. Our Salesforce Service Cloud consultants excel in customizing the platform with new functionalities, tailored solutions, and other customer service products implementation.
Replatforming to Service Cloud
Facing fragmented customer visibility, inefficient case management, or communication silos with your legacy system? Replatform to Service Cloud, upgrade from Classic to Lightning version, and ensure high adoption for long-term scalability with our Service Cloud consultants.
SUCCESS STORIES
We align our success with our clients' success
As an award-winning Salesforce Partner, we specialize in delivering ROI-focussed solutions for brands across the globe.
Excellence within the Salesforce ecosystem
As a Salesforce Consulting Partner, we help enterprises navigate the multi-cloud ecosystem & focus on customer success.
Salesforce Experts
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Salesforce CSAT
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Salesforce Certifications
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What to expect from Salesforce Service Cloud implementation?
Case Management
Customize case management and configure case escalation rules based on criteria such as case age, specific keywords, and case reopen frequency, for efficient prioritization and resolution.
Computer Telephony Integration
Empower your sales team with caller details before attending to them, log calls automatically, transfer calls, and route them to agents based on their skill sets.
Live Chat & Social Services
Convert all queries into active tickets. Chat online with customers across channels- email, chat, social, to deliver a unified and personalized customer experience.
Email to Case
Automatically convert incoming customer emails into cases, ensuring faster response times, accurate case tracking, and efficient management of customer inquiries.
Web to Case
Integrate web forms to enable customers to submit cases directly, allowing for seamless case creation, improved data accuracy, and enhanced customer engagement.
Workflow Automation
Boost service team’s productivity by automating manual and repetitive workflows by defining steps executed for a record flow, expediting user query resolutions.
WE CAN HELP WITH
Our expertise across Salesforce Clouds
As a leading Salesforce Consulting Partner, we help in implementing the best Salesforce Cloud or app from the ecosystem to meet needs, maximize ROI and drive customer engagement.
Salesforce Sales Cloud
Whether you are looking to improve lead management, enhance existing sales processes or support your sales team, our experts help you get the most out of Sales Cloud.
Salesforce Commerce Cloud
We are experts in delivering omnichannel experiences with Salesforce Commerce Cloud implementation, including B2C Commerce, B2B Commerce, and Order Management.
Salesforce Marketing Cloud
Ranosys offers implementation, integration, and managed services for Salesforce Marketing Cloud, including B2B and B2C automation, audience segmentation, and more.
Customer 360
An award-winning Salesforce Partner and Managed Services Expert, Ranosys helps enterprises with cost-effective implementations across Clouds & industry solutions.
MuleSoft
Enable seamless connectivity across systems, platforms, and data sources to create a unified customer record with our MuleSoft implementation services.
Salesforce Data Cloud
Capitalize on first-party data to create hyper-personalized customer experiences with our Salesforce Data Cloud implementation experts.
OUR CLIENTS
Trusted by leading brands including Fortune 500
We are proud to work with some of the most renowned brands in the world.
Frequently Asked Questions
How does Salesforce Service Cloud improve customer service efficiency?
Salesforce Service Cloud boosts efficiency by bringing all customer interactions across phone, email, chat, and social all into one place, giving agents a complete view of every customer. With features like automation tasks, self-service portals, and AI-powered insights, your team spends less time on repetitive tasks and more time on delivering personalized services.
What is the ROI of implementing Salesforce Service Cloud?
The ROI of Salesforce Service Cloud can be substantial. Studies show organizations have achieved returns between 125% and 248% over three years. Many businesses report up to 40% case deflection, 27% lower support costs, and improved customer retention by up to 30%. With Ranosys as your implementation partner, we help you align Service Cloud features with your KPIs so every investment drives measurable gains in service performance, agent efficiency, and customer satisfaction.
How long does it take to implement Salesforce Service Cloud?
The implementation timeline depends on the size of your organization, the complexity of workflows, and integration requirements. A standard implementation can be done in a few weeks, while more complex setups involving integrations, data migration, and automation can take several months. We follow a phased approach starting with discovery, then configuration, integration, and training, ensuring a smooth rollout without disrupting your current operations.
Can you migrate my existing customer support data into Salesforce Service Cloud?
Yes. We can securely migrate your existing customer support data, such as tickets, knowledge base articles, and customer records, into Salesforce Service Cloud. We ensure data integrity and minimize downtime, so you can transition seamlessly and continue supporting customers without missing a beat.
Does Salesforce Service Cloud support AI-powered case management?
Yes. Salesforce Service Cloud leverages Einstein AI features that assist with intelligent case classification, next-step recommendations, and automated responses. This helps agents handle requests faster and more accurately. At Ranosys, we can help you integrate and optimize these AI tools to boost your team’s productivity and enhance customer satisfaction.
Why choose Ranosys for Salesforce Service Cloud implementation?
Ranosys is a trusted Salesforce Partner with deep expertise in Service Cloud implementations. Our team combines technical know-how with industry insights and a consultative approach, ensuring your solution is configured for maximum efficiency, adoption, and ROI. From planning to post-launch optimization, we’re your trusted partner for delivering exceptional customer experiences.
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