Tech Lead
Singapore
5 - 8 years
Responsibilities
- Design, develop, configure, and customize ServiceNow applications and modules.
- Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and other platform configurations.
- Build workflows and automations using Flow Designer, Workflow, and IntegrationHub.
- Develop and customize Service Catalog, Catalog Items, Record Producers, and Service Portal components.
- Build integrations using REST/SOAP APIs, MID Server, IntegrationHub, and enterprise applications.
- Implement and support ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
- Work on additional ServiceNow modules such as CSM, HRSD, ITOM, CMDB, Discovery, and GRC.
- Troubleshoot complex issues, optimize performance, and provide production support.
- Manage technical design, development, testing, deployments, upgrades, and release activities.
- Work with Git, CI/CD pipelines, and Agile/Scrum methodologies.
- Explore and implement Now Assist / GenAI capabilities and platform enhancements.
- Conduct code reviews, maintain technical documentation, and mentor junior developers.
Desired Skills & Competencies
- Hands-on ServiceNow development experience.
- Exposure to additional modules such as ITOM or HRSD or CSM
- Only Singapore Citizens and Permanent Residents are eligible to apply.
- Strong knowledge of ServiceNow platform architecture and ITSM modules.
- Proficiency in JavaScript and ServiceNow server-side/client-side scripting.
- Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
- Strong experience with Flow Designer, Workflow, Service Catalog, and automation.
- Experience with REST/SOAP APIs, IntegrationHub, and MID Server.
- Understanding of ServiceNow tables, data models, security, and platform configurations.
- Knowledge of update sets, deployments, testing, upgrades, and release management.
- Familiarity with Git, CI/CD, and Agile/Scrum methodologies.
- Exposure to additional modules such as CSM, HRSD, ITOM, CMDB, Discovery, GRC, or Service Portal.
- Knowledge of Now Assist / GenAI capabilities and enterprise application integrations.
- ServiceNow CSA certification preferred; CAD certification is an added advantage. CIS certifications are a plus.
- Strong problem-solving, communication, stakeholder management, and technical ownership skills.
- Ability to independently manage development tasks and mentor junior developers.
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