Accelerate your digital transformation journey with ServiceNow & Ranosys
Ranosys, as an expert enterprise technology partner, brings 17+ years of experience in delivering complex implementations with deep industry expertise. We have successfully guided organizations across industries in Singapore like retail, financial services, manufacturing, healthcare, high-tech, and the public sector through digital transformations that require seamless system integrations, workflow automation, and operational excellence, the exact capabilities that drive ServiceNow’s success.
We help organizations unlock the full potential of the ServiceNow platform through strategic consulting, robust implementations, seamless integrations, and continuous managed support. Our ServiceNow consulting services focus on delivering solutions that meet your business goals, whether it’s IT service management, IT operations optimization, workflow automation, or custom application development on the Now platform. We combine deep platform expertise with industry knowledge to ensure measurable ServiceNow ROI.
Get a ServiceNow strategy aligned with your enterprise goals.
Our ServiceNow Offerings
ServiceNow Consulting & Strategy
Our ServiceNow consulting services help enterprises define a clear, value-driven roadmap aligned to business objectives. We assess platform maturity, governance, and opportunities to ensure strategic alignment, faster adoption, and measurable ServiceNow ROI.
ServiceNow Implementation Services
Our ServiceNow implementation services deliver secure, scalable deployments across enterprise workflows. We focus on accelerating time to value, minimizing risk, and ensuring strong adoption through business-aligned design, structured execution, and long-term platform governance.
Custom ServiceNow Development
We deliver custom ServiceNow development services that extend platform capabilities to meet complex enterprise needs. Our solutions enable workflow automation, improve operational efficiency, and support scalable innovation aligned with organizational growth.
ServiceNow Integrations services
Our ServiceNow integration services connect the Now platform with enterprise systems to eliminate silos and enable real-time data flow. We design secure, scalable integrations that improve visibility, enhance automation, and support end-to-end business processes.
ServiceNow Managed Services & Support
Our ServiceNow managed services provide continuous optimization, proactive monitoring, and expert support to ensure platform stability and performance. We help enterprises maximize value through ongoing enhancements, performance monitoring, and reliable ServiceNow support and maintenance.
ServiceNow Migration & Upgrades
We support seamless ServiceNow migrations, upgrades, and optimization initiatives that reduce operational risk and improve platform performance. Our approach ensures data integrity, user adoption, and continuous improvement aligned with evolving enterprise requirements.
Assisting global brands in delivering superior customer experiences
Explore how we’ve helped global brands transform their operations through our digital solutions.
Ready to Transform with ServiceNow?
Contact Us to discuss your digital workflow strategy and accelerate your enterprise transformation journey.
Brands That Chose Us
Our ServiceNow Capabilities
IT Service Management (ITSM)
Streamline incident management, problem resolution, change control, and service request handling. Reduce resolution times, improve service quality, and enhance IT operational efficiency while maintaining compliance and governance standards.
IT Operations Management (ITOM)
Gain real-time infrastructure visibility across cloud and on-premises environments. Predict and prevent issues before they impact service delivery. Monitor performance, optimize resource utilization, and accelerate mean time to resolution (MTTR).
IT Assets Management (ITAM)
Manage the complete software, hardware, and cloud asset lifecycles from procurement through retirement. Track asset inventory, optimize licensing costs, ensure compliance, and improve asset utilization rates across your enterprise infrastructure.
HR Service Delivery (HRSD)
Automate employee service requests, streamline onboarding processes, and enhance HR operations. Deliver self-service portals, faster approvals, and personalized employee experiences while reducing HR administrative burden and improving employee satisfaction.
Customer Service Management (CSM)
Deliver proactive, personalized customer support experiences. Automate service requests, accelerate case resolution, build customer loyalty, and gain insights into customer satisfaction. Transform customer service into a competitive advantage and revenue driver.
Integrated Risk Management (IRM)
Unify compliance, risk, and governance processes across the enterprise. Identify risks, manage controls, ensure regulatory compliance, and strengthen data protection. Create a comprehensive risk management framework that protects your organization and reputation.
Industries we serve
Empowering diverse industries with innovative digital solutions and strategic consulting for accelerated growth
Retail & Consumer Goods
Personalized recommendations, dynamic pricing, inventory optimization, and revenue-driving eCommerce AI solutions.
Financial Services
Advanced fraud detection, risk assessment, automated customer service, improving security, and satisfaction.
Manufacturing
Predictive maintenance, quality control automation, supply chain optimization, reducing downtime, and enhancing efficiency.
Healthcare
Intelligent diagnostics, patient management systems, and medical analytics are accelerating diagnosis through AI automation.
Hi-tech
Supporting hi-tech innovators with agile, future-ready digital solutions built for speed, scale, and global reach.
Public sector
Enable transparent, compliant, and citizen-centric digital services through secure ServiceNow implementations.
Trusted by leading global brands
Frequently Asked Questions
What is ServiceNow ITSM, and how does it improve IT operations?
ServiceNow ITSM (IT Service Management) is a cloud-based solution that helps you manage IT services such as incidents, changes, and service requests from a single platform. It improves IT operations by automating workflows, increasing visibility, reducing resolution times, and ensuring consistent service delivery. As a result, your IT teams operate more efficiently while business users experience faster, more reliable support.
What is included in ServiceNow support and managed services?
ServiceNow support and managed services include ongoing platform monitoring, incident resolution, performance optimization, upgrades, enhancements, and user support. These services ensure your ServiceNow environment remains secure, stable, and aligned with changing business needs. With managed services, you gain access to ServiceNow experts who proactively maintain and continuously improve your platform, allowing your teams to focus on strategic priorities instead of day-to-day platform management.
What different types of user roles are there in ServiceNow CSM?
ServiceNow Customer Service Management (CSM) typically includes roles such as customers, agents, supervisors, and administrators. Customers submit requests through self-service portals, agents manage and resolve cases, supervisors oversee performance and workloads, and administrators configure and govern the platform. These clearly defined roles ensure efficient case handling, accountability, and consistent customer experiences across digital and assisted support channels.
What business benefits and ROI can organizations expect from ServiceNow?
Organizations can expect improved operational efficiency, faster service delivery, better visibility, and reduced operational costs from ServiceNow. By automating workflows and standardizing processes, ServiceNow helps minimize manual effort, improve decision-making, and enhance employee and customer experiences. Over time, these improvements translate into measurable ROI through productivity gains, cost optimization, stronger governance, and scalable digital operations.