Salesforce Service Cloud Implementation Services

Salesforce Commerce Cloud Implementation Partner

Deliver value across the customer journey with Salesforce Service Cloud

Ranosys is a 2X award-winning Salesforce Consulting and Implementation Partner with rich enterprise-grade expertise across the Salesforce cloud suite and industry solutions. Leveraging our strategic experience in Salesforce Service Cloud, we help enterprises in replatforming to this unified support platform, integrating it to native and external systems, and delivering improved customer engagement. Over the years, Ranosys has built a mature practice of Service Cloud implementation, deployment, optimization, integration, and proactive support solutions. Our Service Cloud consultants specialize in optimizing features like the service console, case and field service management, social customer service, and telephony integration, helping enterprises maximize platform use and boost team productivity. Collaborate with Ranosys, a Salesforce Multi-Cloud Partner with full-cycle expertise across Service Cloud, Sales Cloud, Commerce Cloud, Customer 360, Marketing Cloud, Data Cloud, industry solutions, and value-added services.

Provide intelligent and personalized support solutions with Service Cloud consultants.

Full-cycle Salesforce Service Cloud services

Service Cloud Consulting

From suggesting Salesforce Service Cloud components that align with your needs to recommending best practices for case management optimization, our Service Cloud consultants provide custom solutions that ensure maximum business value.

Service Cloud Implementation

Our Salesforce Service Cloud implementation caters to both existing and new instances and focuses on implementing or optimizing case management, omnichannel support, customer, contact, and field service management modules and workflow automation.

Replatforming to Service Cloud

Is your legacy system causing fragmented customer visibility, inefficient case management, and siloed communication? Replatform to Service Cloud, upgrade from Classic to Lightning version, and ensure maximum adoption with our Service Cloud consultants.

Service Cloud Optimization

Addressing challenges like inefficient case management, outdated features, instance upgrades, and workflow inefficiencies, our Salesforce consultants enhance your existing deployment, introducing new functionalities and integrate advanced features to drive superior results.

Managed Services

Partner with Ranosys, a Salesforce Navigator Expert in Managed Services to troubleshoot technical issues, run routine corrective measures, fix algorithmic errors, and investigate bugs, ensuring the continuous and optimal performance and usability of your instance.

Service Cloud Integration

As a trusted Salesforce System Integrator, we offer seamless Salesforce Service Cloud integration services with all key clouds, industry solutions, and third-party systems such as ERP, CRM, MarTech, social media, call center and telephony, etc.

SUCCESS STORIES

We align our success with our clients' success

Ranosys continually assists in leveraging the multi-cloud Salesforce ecosystem to maximize investments and deliver differentiated innovation.

VIEW ALL SUCCESS STORIES

Meet Ranosys at Dreamforce 2024!

We will be attending Salesforce Dreamforce 2024 from 17 -19 September in San Francisco, CA. Meet us at the largest and most trusted AI event in the world and explore how our strategic expertise across the multi-cloud and industry cloud ecosystem can accomplish your digital commerce and transformation initiatives.

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What to expect from Salesforce Service Cloud implementation?

Empower your service teams with automated workflows and data-driven intelligence to improve your customer service experiences with Salesforce Service Cloud features.

Case Management

Customize case management and configure case escalation rules based on criteria such as case age, specific keywords, and case reopen frequency, for efficient prioritization and resolution.

Computer Telephony Integration

Empower your sales team with caller details before attending to them, log calls automatically, transfer calls, and route them to agents based on their skill sets.

Live Chat & Social Services

Convert all queries into active tickets. Chat online with customers across channels- email, chat, social, to deliver a unified and personalized customer experience.

Email to Case

Automatically convert incoming customer emails into cases, ensuring faster response times, accurate case tracking, and efficient management of customer inquiries.

Web to Case

Integrate web forms to enable customers to submit cases directly, allowing for seamless case creation, improved data accuracy, and enhanced customer engagement.

Workflow Automation

Boost service team’s productivity by automating manual and repetitive workflows by defining steps executed for a record flow, expediting user query resolutions.

This is why we love what we do

Discover how leading global enterprises leverage trusted expertise in the Salesforce ecosystem solutions to deliver meaningful experiences and achieve digital transformation.

Partner understands the scope and business requirements. Delivery team is very focused and sharp on timelines. Seamless delivery compared to other platform i've experienced. Teams also is proactive in providing solutions and business ideas to overcome issues. This is was the first SFCC project for my teams internally and the partner has shown great professionalism and capability in seamlessly onboarding us as a new client.

Victoria's Secret, Malaysia | Australia

A thorough professional partner who knows the ins/outs of Salesforce Commerce Cloud

HH Brown, United States

Best Salesforce implementation partner. Ranosys always think from client perspective and implement solution based on the client requirement, They have a long term vision, before propose any solution. They have a very good project management team, which is key for any project. They managed the timeline perfectly, so there is no delay in roll out.

AWWA Ltd, Singapore

We are on a digital transformation journey improving every aspect of our business. All our teams are now using salesforce from Ecommerce, Marketing and customer support. The Ranosys team were great, easy to communicate with them and work hard to deliver the project to success. We are definitely looking forward to continuing our phase 2.

Rutland Cycling, United Kingdom

Ranosys has proven to be a great partner and really goes the extra mile. What they had accomplished is no small feat. They have done very well in engagement and managing our expectations. They had gone above and beyond. Well done!

Eu Yan Sang, Singapore

The consultant from Ranosys that I've worked with has been exemplary in providing the service I require for my platform built on Salesforce. I believe the service quality I've received from the consultant is indicative of the work approach and culture that the company has.

CapBridge, Singapore

Ranosys provided much better support for our SFDC case support, please keep the same track!

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Why Ranosys for Salesforce Service Cloud implementation?

150+

Salesforce Experts
4.9/5

AppExchange Rating
300+

Salesforce Certifications

WE CAN ALSO HELP WITH

Our full-suite Salesforce expertise spans across multiple clouds

Our experience across the Salesforce Cloud ecosystem also covers:

Salesforce Sales Cloud

Empower your sales team with real-time insights and streamlined processes to drive revenue growth and close deals faster.

Salesforce Commerce Cloud

Let our SFCC certified experts help you deliver tailored and world-leading omnichannel experiences to customers for B2B, B2C, and D2C verticals.

Salesforce Einstein

From intelligent lead scoring and predictive forecasting to automated data enrichment, Einstein empowers businesses to make data-driven decisions and deliver exceptional results.

MuleSoft

Seamlessly orchestrate and connect employees to user data across front-end and back-end operations and develop a unified customer record.

Salesforce Marketing Cloud

Harness the power of data-driven marketing automation, personalized customer journeys, and robust analytics with Marketing Cloud.

Salesforce Order Management

Streamline and optimize your order management processes to achieve end-to-end visibility, improve order accuracy, and ensure seamless fulfillment & delivery.

NEWS & INSIGHTS

Explore our latest highlights

Discover trends, industry updates, and expert opinions to drive informed decision-making and innovation.

Ranosys recognized with two Salesforce Partner Awards

Salesforce World Tour Essentials Singapore 2024: Key insights

Ranosys achieves the prestigious Salesforce Crest (Gold) Partner status

OUR CLIENTS

Trusted by leading brands including Fortune 500

We are proud to work with some of the most renowned brands in the world.

CONTACT US

Have questions about Salesforce Service Cloud services?

Please fill the form or send us an email at

sales@ranosys.com