Senior QA Engineer
Jaipur, Remote
3 - 5 years
Responsibilities
- Define and implement QA strategy for Salesforce projects (Sales Cloud, Service Cloud, Marketing Cloud, Commerce integrations).
- Lead end-to-end testing lifecycle: requirement analysis, test planning, test case design, execution, defect management, and reporting.
- Perform manual functional, regression, integration, and UAT support testing.
- Validate retail business processes such as order management, promotions, pricing, returns, loyalty programs, and omnichannel journeys.
- Ensure eCommerce integrations (payment gateways, ERP, OMS, third-party systems) are thoroughly tested.
- Collaborate with Business Analysts, Developers, DevOps, and Product Owners to ensure requirement traceability and coverage.
- Mentor and guide QA team members; review test artifacts and enforce QA best practices.
- Drive continuous improvement in test automation coverage and defect prevention.
- Prepare QA reports, metrics, and quality dashboards for stakeholders.
Desired Skills & Competencies
- 3+ years of QA experience with at least 2+ years in Salesforce testing.
- Salesforce Administrator Certification
- Strong experience in Manual Testing across Salesforce implementations.
- Experience in Retail industry projects (pricing, promotions, inventory, returns, loyalty).
- Experience in eCommerce implementations including checkout flows, cart management, payment integrations, and order lifecycle.
- Strong understanding of Salesforce data model, security model, workflows, flows, validation rules, and integrations.
- Experience testing APIs and integrations (REST/SOAP).
- Strong defect management and test management tool experience (e.g., Jira, Azure DevOps, TestRail).
- Ability to lead QA activities and coordinate with cross-functional teams.
- Knowledge of performance and security testing in Salesforce ecosystems.
- Experience working in Waterfall and Agile/Scrum methodology.
- Salesforce Sales Cloud, Service Cloud, Marketing Cloud testing
- API Testing tools (Postman or similar)
- SOQL basics for data validation
- Test management and defect tracking tools
- Retail and eCommerce domain understanding
- Strong analytical and problem-solving skills
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