Streamlining Scoot Airlines’ COVID testing protocols with an OutSystems app

#DigitalTransformation #LowCode #OutSystems

“Developed a state-of-the-art COVID testing mobile and web application powered by OutSystems for Scoot Airlines to streamline, ease, and fasten its passenger testing and boarding process.”

Known for providing impeccable service at a reasonable price, Scoot Airline is a subsidiary of Singapore Airlines that prioritizes passenger experience and contemporary values. Launched on November 1, 2011, Scoot currently boasts a young and modern fleet of 29 Airbus 320-family aircraft and 20 widebody Boeing 787 Dreamliners. Well-recognized in Southeast Asia and around the world for its service quality, Scoot Airlines is also the first low-cost carrier in the world to be awarded the highest 5-star rating in the Skytrax Covid-19 Airline Safety Audit as well as the Diamond status by global safety audit, APEX Health Safety powered by SimpliFlying.

Website : https://www.flyscoot.com/

Industry : Hospitality and Leisure

The Challenge

Scoot Airline is one of the busiest air carriers of Singapore and is responsible for the safe transport of hundreds of passengers every day. During the challenging times of the pandemic, air travel had to be adapted and transformed to ensure maximum safety of the passengers and no further transmission of the virus. Therefore, the top management put the right COVID testing protocols in place but they were turning out to be time-consuming and often, ambiguous.

The Scoot Airline team was looking to develop a testing application for mobile and web to streamline and ease COVID-19 testing procedures for airline travelers and enable digital transformation.

THE GOAL

After reviewing their requirements, our Ranosys team suggested the leading low-code platform, OutSystems, as the foundation of Scoot Airlines’ COVID testing application for mobile and web. Our certified experts developed a powerful enterprise low-code application to facilitate the easy testing of COVID-19 before flight onboarding. Moreover, we also integrated with other competitive external integrations such as Azure AD and AWS S3 Bucket.

The Result

Our OutSystems experts evolved and adapted their legacy processes, developed a testing application for mobile and web, leveraging the low-code platform, OutSystems. Our team also integrated with other competitive platforms to ensure competitive advantage and superior performance at all times. This mobile and web application streamlined testing protocols for air travelers and facilitated safety for everyone. 

Highlights

Developed a best-in-class digital app powered by OutSystems and other integrations in less than a few months.

Helped in reducing the time taken in the testing procedure and accelerating the onboarding process. 

Streamlined the entire process with a unified portal and eliminated any safety risk due to information mishandling. 

Elevated passenger experience by providing them with an easy-to-use portal while helping staff remain coordinated with centralized information.

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