Salesforce commerce cloud is known to be one of the leading digital commerce platforms
to have emerged in the last decade.
Powered by the world’s leader in cloud technology, it brings the unmatched capabilities of Salesforce to the eCommerce arena.If you are looking to launch your online business, SFCC can shape your eCommerce solution exactly the way you had imagined. Be it B2B or B2C commerce, its functionalities can be customized to suit
businesses of any scale or industry.But before you make a final decision regarding this, we would like you to check out the following FAQs so that you have a clear picture of SFCC’s features and benefitsLet’s begin with the basics first –
What is Salesforce commerce cloud?
In 2016, the overall global eCommerce sales were 1.84 trillion USD and they were poised to show steady growth in the coming years.
That is when Salesforce decided to take a plunge into the eCommerce sector and acquired Demandware and modified it as SFCC – a unique digital commerce platform that creates a seamless unified commerce experience for the customers and simplifies eCommerce operation to assist the backend team.
What companies/brands use SFCC?
Is SFCC for B2B or B2C businesses?
We have good news for you – SFCC comprises two products meant for both B2B and B2C businesses. Salesforce understands that every business has unique needs and a generic platform might not be able to cater to them specifically.
So, it created a separate eCommerce platform for each. Find out more about them in our next sections
What is Salesforce B2C commerce cloud?
Curated specifically for B2C business, Salesforce B2C commerce cloud enriches online shopping experiences with a rich set of capabilities that find users on every step of their journey and help merchants manage their online retail stores effectively.
With its mobile-first design, you can reduce abandoned cart rates, optimise your sales funnel, create an intelligent shopping experience, launch and create promotional campaigns, and boost organic traffic on your online B2C retail store.
What is Salesforce B2B commerce cloud?
Tailored for the needs of B2B buyers, Salesforce B2B commerce cloud combines the ease of online shopping with the sophistication of B2B business dynamics.
What makes it different from the B2C cloud is the fact that its features are built exclusively to support B2B businesses. From automatic reordering of replacement parts, custom catalogs, contract pricing, and process automation, Salesforce B2B commerce cloud simplest the complexity of B2B commerce.