SMEs are considered as the important building blocks in the economic development of any nation. In Singapore too, SMEs significantly contribute to the economic restructuring by providing 70% of employment in the nation. As per the latest data from Singstat, small and medium enterprises contribute to more than 50% of the GDP (Gross Domestic Product).
Despite this, one of the biggest challenges faced by SMEs is the increasing competition from the corporate enterprises from global world. Since countless competitors are offering the similar products at the similar prices, the only way for SMEs to stand out and sustain in the competitive market is to provide the best customer services. This can be done by adopting an effective and efficient CRM software which not only helps SMEs make informed business decisions, but also lets them improve the customer relationship through customized services.
Before starting with Salesforce CRM benefits for small, medium businesses, let’s take a quick look at what does Salesforce do?
What does Salesforce do?
These days, Salesforce has emerged as #1 robust cloud-based CRM to serve the needs of the SMEs and connect the management, customers, and workforce together. SMEs can take full advantage of the capabilities of this platform with Salesforce Small Business Solutions. Here we have unfolded how Salesforce can assist SMEs to grow their business. Read on!