Salesforce Service Cloud Implementation Partner

Salesforce Service Cloud implementation Services

Implement and optimize Service Cloud with certified Salesforce experts

Ranosys is a Salesforce Consulting and Implementation Partner and a System Integrator with rich enterprise-grade expertise across the Salesforce cloud suite and industry solutions. Whether your goal is to replatform to Service Cloud for improved customer management, audit & optimize case management processes for better visibility, or integrate it with native and external systems, our 120+ certified Salesforce consultants help deliver intelligent and personalized support solutions. With 14+ years of experience, Ranosys has built a mature practice of strategic solutioning, social customer service, deployment optimization, integration, and proactive support solutions. Our cross-functional teams strategically implement the Salesforce Service Cloud to drive customer loyalty and maximize your team’s performance and productivity. Partner with Ranosys, a Salesforce Multi-Cloud Partner with full-cycle expertise across Service Cloud, Sales Cloud, Commerce Cloud, Customer 360, Marketing Cloud, industry solutions, and value-added services.

Implement, adapt and support your scalable needs with our Service Cloud consultants.

Our Salesforce Service Cloud Services

Service Cloud Consulting

From suggesting efficient Salesforce Service Cloud business solutions that align with your needs to recommending best practices for case management optimization, our seasoned consultants provide custom solutions that ensure maximum business value.

Service Cloud Implementation

Our custom Salesforce Service Cloud implementation services cater to both existing and new instances and focus on implementing or optimizing modules case management, omnichannel support, customer, contact, and field service management and workflow automation.

Replatforming to Service Cloud

Is your legacy system resulting in fragmented customer visibility, inefficient case management, and siloed communication channels? Our certified experts can help you replatform to Salesforce Service Cloud, move from Classic to Lightning version, migrate all assets and data, set it up, and train your teams for effective usage.

Service Cloud Optimization

Our Service Cloud consultants address challenges around inefficient case management, outdated features, instance upgrades, and inefficient workflows. We modify your existing deployment to develop new functionalities & integrate advanced features to deliver improved results.

Support and Maintenance

Our Service Cloud experts troubleshoot all technical issues, run routine corrective measures, fix algorithmic errors, and investigate bugs to ensure the continuous and optimal performance and usability of your instance.

Service Cloud Integration

Our goal is to help you gain a unified view of customer data and personalize customer service across channels. Our certified experts help integrate Service Cloud across all key clouds, industry platforms, and third-party systems such as ERP, CRM, MarTech, social media, call center and telephony, etc.

SUCCESS STORIES

We align our success with our client’s success

Ranosys continually assists in leveraging the multi-cloud Salesforce ecosystem to maximize investments and deliver differentiated innovation.

VIEW ALL SUCCESS STORIES

What to expect from Salesforce Service Cloud implementation?

Case Management

Customize case management and configure case escalation rules based on criteria such as case age, specific keywords, and case reopen frequency, for efficient prioritization and resolution.

Email to Case

Automatically convert incoming customer emails into cases, ensuring faster response times, accurate case tracking, and efficient management of customer inquiries.

Web to Case

Integrate web forms to enable customers to submit cases directly, allowing for seamless case creation, improved data accuracy, and enhanced customer engagement.

Computer Telephony Integration

Empower your sales team with caller details before attending to them, log calls automatically, transfer calls, and route them to agents based on their skill sets.

Live Chat & Social Services

Convert all queries into active tickets. Chat online with customers across channels- email, chat, social, to deliver a unified and personalized customer experience.

Workflow Automation

Boost service team’s productivity by automating manual and repetitive workflows by defining steps executed for a record flow, expediting user query resolutions.

This is why we love what we do

Discover how leading global enterprises leverage trusted expertise in the Salesforce ecosystem solutions to deliver meaningful experiences and achieve digital transformation.

Partner understands the scope and business requirements. Delivery team is very focused and sharp on timelines. Seamless delivery compared to other platform i've experienced. Teams also is proactive in providing solutions and business ideas to overcome issues. This is was the first SFCC project for my teams internally and the partner has shown great professionalism and capability in seamlessly onboarding us as a new client.

Victoria's Secret, Malaysia | Australia

A thorough professional partner who knows the ins/outs of Salesforce Commerce Cloud

HH Brown, United States

Best Salesforce implementation partner. Ranosys always think from client perspective and implement solution based on the client requirement, They have a long term vision, before propose any solution. They have a very good project management team, which is key for any project. They managed the timeline perfectly, so there is no delay in roll out.

AWWA Ltd, Singapore

We are on a digital transformation journey improving every aspect of our business. All our teams are now using salesforce from Ecommerce, Marketing and customer support. The Ranosys team were great, easy to communicate with them and work hard to deliver the project to success. We are definitely looking forward to continuing our phase 2.

Rutland Cycling, United Kingdom

Ranosys has proven to be a great partner and really goes the extra mile. What they had accomplished is no small feat. They have done very well in engagement and managing our expectations. They had gone above and beyond. Well done!

Eu Yan Sang, Singapore

The consultant from Ranosys that I've worked with has been exemplary in providing the service I require for my platform built on Salesforce. I believe the service quality I've received from the consultant is indicative of the work approach and culture that the company has.

CapBridge, Singapore

Ranosys provided much better support for our SFDC case support, please keep the same track!

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Why Ranosys for Salesforce Service Cloud implementation?

120+

Salesforce Experts
5/5

AppExchange Rating
170+

Salesforce Certifications

WE CAN ALSO HELP WITH

Our full-suite Salesforce Customer 360 solutions

Our experience across the Salesforce Cloud ecosystem also covers:

Salesforce Sales Cloud

Empower your sales team with real-time insights and streamlined processes to drive revenue growth and close deals faster.

Salesforce Commerce Cloud

Let our SFCC certified experts help you deliver tailored and world-leading omnichannel experiences to customers for B2B, B2C, and D2C verticals.

Salesforce Einstein

From intelligent lead scoring and predictive forecasting to automated data enrichment, Einstein empowers businesses to make data-driven decisions and deliver exceptional results.

MuleSoft

Seamlessly orchestrate and connect employees to user data across front-end and back-end operations and develop a unified customer record.

Salesforce Marketing Cloud

Harness the power of data-driven marketing automation, personalized customer journeys, and robust analytics with Marketing Cloud.

Salesforce Order Management

Streamline and optimize your order management processes to achieve end-to-end visibility, improve order accuracy, and ensure seamless fulfillment & delivery.

OUR CLIENTS

Trusted by leading brands including Fortune 500

We are proud to work with some of the most renowned brands in the world.

CONTACT US

Have questions about Salesforce Service Cloud implementation?

Please fill the form or send us an email at

sales@ranosys.com