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Ranosys assisted Parkway Pantai by developing a web-based solution that streamlines communication and transactions for achieving better coordination between healthcare providers and patients”

 

Parkway Pantai is one of Asia’s largest integrated private healthcare groups operating in various countries, including Singapore, the United Arab Emirates, Brunei, China, India, and Malaysia. With 40 years of relentless service, Parkway Pantai has established itself as the region’s leading brand in healthcare known for its world-class patient experience. Currently, it operates more than 15,000 licensed beds across 77 hospitals in 10 countries worldwide and is continually setting new benchmarks for medical excellence.

Industry : Healthcare

Parkway
Challenge

Parkway Pantai continuously aims for bringing innovation and technological advancement to streamline medical services.

  • A lengthy process of retrieving patients’ record including their history, claims and other important documentation.
  • Complexity in carrying out tasks like revision appeals, submission of consultation documents and checking status of claims.
  • Absence of a system which brings together all the stakeholders like patients, healthcare providers and insurers at one place.
THE GOAL

Achieving comprehensive digital transformation to embrace innovation for providing seamless medical services.

Ranosys took this endeavor to help Parkway Pantai revamp their operation processes with a complete digital overhaul by leveraging a sophisticated Specialist Portal Online System for bringing agility, user-friendliness and accuracy.

Key Features

The web-based Specialist Portal Online System allows users to:
  • To register the visit records for patients
  • To check patient eligibility for a particular program
  • To submit visit records along with the claims
  • To submit the pre-admission forms
  • To make fee revision appeals
  • To view payment advice
  • To check status of claims or appeals

The Result

Today, Parkway Pantai has successfully adopted the use of a Specialist Portal Online System - SPOS developed by Ranosys that has considerably impacted their operational efficiency and overall execution.
  • There’s seamless coordination between the users and patients which helps in reducing ambiguity and encourages transparency.
  • Quick responses to queries and a clear view of required action to be taken in every case.
  • A noticeable enhancement in execution of assigned tasks, fetching of information and online storage of relevant information.

Highlights

A one-stop portal for all the stakeholders including patients, insurers, healthcare providers and Parkway Pantai representatives.
A system that enables cashless solution which amplifies the treatment procedure with the help of corporate/shield cards.
A unified platform for clinic users and insurers where they can claim for the services provided and review the insurance appeal request respectively.

Technology Stack

Technologies
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Process Tools
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Other
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Server Stack
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Performance
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Application Type
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