Project Manager - eCommerce

Responsibilities

• Coordinate with cross discipline team members to make sure that all parties are in sync with project requirements, deadlines, and schedules.
• Meet, discuss and coordinate with project team members to identify and resolve issues.
• Submit project deliverables and ensure that they adhere to quality standards.
• Prepare status reports by gathering, analyzing and summarizing relevant information.
• Make resource allocation decisions to meet multiple project needs 
• Conduct periodic reviews with key client leadership teams to provide progress updates, plan for key milestones, manage key decisions, mitigate risks
• Establish effective project communication plans and ensure their execution.
• Facilitate change requests as and when needed and ensure that all parties are informed of the impacts on schedule and budget.
• Identify and develop new opportunities with clients. 
• Obtain customer acceptance to project deliverables and manage customer satisfaction during the period.
• Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
• Conduct successful project retrospectives throughout the life cycle of the project. 
• Work with deadlines and ensure delivery with complete ownership.
• Stay comfortable and focused working in a high energy environment and be eager to solve tough challenges.

Desired Skills & Competencies

• At least 9 -12 years of total professional experience.

• 4 years of real-world project management experience.

• Project Management Professional (PMP) certified, or at least relevant certification or training

• Experience in managing Waterfall as well as Agile projects with team sizes of over 15 members, and project size of at least 6 months to 1 year.

• Good to have experience in managing multiple eCommerce projects with SFCC (Demandware).

• Experience in handling integrations with CRM, ERP, OMS.

• Possess consulting skills and business knowledge along with SFDC CRM expertise so as to be able to lead customer expectations and requirements & design discussions with customer stakeholders and  internal teams such as build, QA teams.

• Problem solving attitude and effective communication skills

• Experience in handling negotiations regarding scope and change requests involving a SFDC CRM project

• Strong understanding of software development lifecycle (SDLC), project management tools, budget management, schedule management, change management process.

• Ability to estimate and analyse any project requirements while understanding its impact on schedule and cost.

• Able to manage multiple stakeholders and understand formal stakeholder management matrix.

• Spot-on conflict management skills, as well as the ability to mentor and inspire team by work ethics and professional tactics.

• Hands-on with project statistics and reports, and understands the Time, Cost and Quality triangle and its impacts.

• Hands-on with Project Management tools like MS Project, Jira, Trello, Asana or other relevant tools.

• Overseas onsite client experience is a plus.

• Ability towards post project evaluation and to identify successful and unsuccessful project elements.

• Any Salesforce certification is an added advantage.