Pre-built capabilities of Case Management Framework
The pre-built capabilities of OutSystems CMF is what empowers digital transformation in organizations. These include:
#1: Process auditing: Keeping records digitally is a must for every business to ensure process transparency and vigilant monitoring for every action taken when resolving cases. OutSystems CMF allows for smooth operational activities and delivers digital presence ten times faster than traditional methods.
#2: Collaboration: Unstructured processes are often unclear on the assistance required from people and teams, resulting in decreased productivity and longer case resolution times. CMF breakdowns such silos and aligns architecture and business processes by delegating, blocking, escalating, or rescheduling tasks.
#3: Access Control: With data turning into a valuable goldmine for organizations, data security should be made a priority. With OutSystems, developers can improvise upon the data security procedures to create powerful applications for the future. The platform consists of in-built access controls in CMF to ensure data protection and boost security. The Case Management Framework assists with access policies, controls, and audits while maintaining flexibility for data owners and consumers.
#4: Delegation: To offer a superior customer experience throughout, enterprises must delegate tasks to different people for faster case resolution and process efficiency improvement. An effective CMF strategy promises seamless collaboration, thus, saving time for business processes. Through CMF, developers gain a single view of cases, which accelerates case resolution without delays.
#5: Notifications: Today’s consumers want transparent access to the project progress. Timely alerts and updates play a significant role in scripting an intuitive experience for your users. OutSystems have in-built CMF templates to keep users active by sending email notifications.
#6: SLA Management: OutSystems CMF empowers enterprises to enforce case-driven service-level agreements (SLA) using the time and calendar functionality. Moreover, organizations can calculate working days, hours, and holidays for a particular calendar month, streamlining case resolutions and workforce management.
Empowering digital transformation strategy with CMF
CMF not only assists with digital transformation, but also eliminates process inefficiencies, delivers superior customer experience and ensures that all compliances are being met. OutSystems Case Management Framework along with its attributes of process automation, quick application development and intelligent content management helps in achieving digital innovation.
Facilitate Change Management: To stay competitive and relevant in the market, it is imperative for organizations to maintain pace with technological changes, evolving market trends, and dynamic consumer demands. While most organizations are focussing towards modernizing their legacy paperwork approaches to digital processes, innovation-driven enterprises prioritize customer experiences above all. OutSystems CMF bridges the gap between application and data sources so that information can flow more freely and seamlessly across platforms and systems.
Improve Customer Experience: Today’s digital ecosystem is driven by impeccable customer and employee experiences. CMF allows enterprises to optimize outcomes and user experiences regardless of the changing cases. It enables businesses to offer customized services on a massive scale in a cost-efficient manner.
Enhanced Agility: In times of dynamically changing operations, teams, and processes; case management appears to be well-suited for agility and resilience. As the entire application can be built in a timely manner, the saved operating costs can be allocated to innovations.
Revolutionizing with OutSystems dynamic CMF
Every industry needs to track and monitor activities to ensure consistent growth and development. Through Case Management Framework, organizations enjoy seamless workflows across departments. Its adaptable and agile capabilities are the best approach to gain a competitive advantage. But more importantly, OutSystems CMF allows you to approach digital transformation with a strategic eye, one that ensures innovation at high flexibility and low operating costs and time-to-market.